Personal data we process
Room Escape Enschede processes your personal data because you use our services and/or because you provide this data to us yourself.
Below you will find an overview of the personal data we process:
– First and last name
– Telephone number
– Email address
– Bank account number (in case of online payment)
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or a guardian. However, we cannot check whether a visitor is over 16. We therefore advise parents to be involved in the online activities of their children to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without this consent, please contact us at info@roomescapeenschede.nl so that we can delete this information.
For what purpose and on what basis we process personal data
Room Escape Enschede processes your personal data for the following purposes:
– Handling your payment
– To be able to call or email you if this is necessary to carry out our services
– To inform you about changes to our services and products
– Room Escape Enschede also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
Automated decision-making
Room Escape Enschede does not make decisions based on automated processing on matters that can have significant consequences for individuals. These are decisions made by computer programs or systems, without a human being (for example, an employee of Room Escape Enschede) involved.
How long we keep personal data
Room Escape Enschede does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We follow the legal retention period of the tax authorities: 7 years.
Sharing personal data with third parties
Room Escape Enschede does not sell your data to third parties and will only provide this if it is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Room Escape Enschede remains responsible for these processes.
Cookies or similar techniques we use
Room Escape Enschede only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Room Escape Enschede and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you.
You can send a request to access, correct, delete, transfer your personal data or request to withdraw your consent or object to the processing of your personal data to info@roomescapeenschede.nl.
To ensure that the request for access was made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
Room Escape Enschede would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
Room Escape Enschede takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you believe that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@roomescapeenschede.nl
Room Escape Enschede, located at Hoge Bothofstraat 49
7511ZA Enschede, is responsible for the processing of personal data as shown in this privacy statement.
Steven Lugger is the Data Protection Officer of Room Escape Enschede. He can be reached at info@roomescapeenschede.nl